Have a question about our services (ex: subscription cancellation, what you get in your first shipment, and our return policy)? No worries — check our FAQ page first to see if we have your answer!
If you can’t find what you’re looking for, reach out to us at any time through our chat button at the bottom right hand corner of the screen, or send us an email at firstname.lastname@example.org. We’d love to hear from you!
When will I get my order?
We have partnered with USPS using First Class Mail, so you can expect your order within 3-5 business days from when you receive the shipping confirmation email!
How does your partnership with START Rescue work?
START Rescue is an organization in California that we have partnered with to help provide good homes to animals in need. We count up our orders for each quarter and send $0.99 for each one to START Rescue.
So if we have 10,000 orders during one quarter, we’re donating $9,900 to help the animals!
I can’t access my account, can you help?
Give us a holler at email@example.com — we’ll be happy to help you out.
Or, feel free to just message us on our chat box in the bottom right corner of the website between the hours of 9:00AM to 4:00PM Monday through Friday EST. If we’re not online, just drop us a message and we’ll get right back to you!
How often do I need to change my blades?
This would depend on how often you shave. A question to ask yourself would be: how much shaving do I need to do? It’s best to replace them when the blade is about half as efficient as it was when it was new. You’ll be able to feel the difference!
What payment methods do you accept?
We accept all major credit cards.
If I am unhappy, can I return my product?
We want every one of our customers to be happy with their product. If you are unhappy for any reason, please let us know so that we can send you a return label. We also want to know what we can do to improve our services, so don’t be shy.
How do I change my subscription?
You can change your subscription anytime by logging into your account. You can make the changes right on your account homepage. There, you can change your frequency, model, or update your personal information, such as your address or credit card.
Is your product tested on animals?
Nope, our product is not tested on animals.
Do you ship outside of the US?
Yes! We have multiple international customers already. We will get your package to you!
How much does shipping cost?
Domestic shipping within the US is a flat rate of $4.00 USD. International shipping is a flat rate of $9.00 USD.
What if I refer my friends/family?
At the moment, we do not have a referral policy. However, stay tuned as we figure out a process to reward our subscribers for referring friends and family! We hear you!
What if I don’t shave often?
Rest assured, you can change the frequency that you receive your razors! If you only need 4 razors for the next 3 months, we can do that. Just choose “every 3 months” when subscribing, or log in to your account to change the frequency of a subscription that already exists.
Is there a fee to join?
No, what you pay the first month is what you pay every month.
What do I get in my first subscription shipment?
Your first shipment will include all of the items in your subscription.
If you have replaceable heads, it will include your handle and holding tray. If you have the women’s disposables, you receive 4 razors during every shipment, including the first month.
If you have any additional questions, please contact us. We’d be happy to help!
How do I cancel my subscription?
If you’re unhappy for any reason, you can cancel at any time! Please just reach out to us at firstname.lastname@example.org with a brief message on why you’d like to cancel.
Or, you can simply log in to your account and cancel right from your account homepage. We’d still love a message about how to improve our services, though!