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Frequently Asked Questions

Have a question about your experience with 99centrazor.com? Check out this Frequently Asked Questions (FAQ) page to find your answer.

Can’t find what you’re looking for? Go to the bottom right corner of the screen to start a live chat with a customer service representative, go to the Contact Us page, or call (866) 932-0146. We’d love to help!

Give Back

How Does Our 'Giveback Initiative' Work?

As a part of your ongoing subscription, a portion of proceeds from every order is donated to the charity of your choosing. One time orders can have a portion of proceeds donated as well. The money is pooled from all of our customers so larger donations can be made charities twice a year. Even the smallest subscription counts towards the greater good. Helping and donating to others is part of our mission and central to our core.

Subscriptions Questions

How Do Our Shave Club Subscriptions Work?

It’s easy. Pick one of the subscriptions from our shop. Each subscription comes with a razor, blades, and anything else you choose to add-on. You can start risk free with our free month trial. We’ll ship your shaving supplies as often as you need them. You can start a subscription with us and know that the razor you buy today will have fresh refill blades shipped direct to your door every month, two months, 3, 4, 5, 6, etc., along with any of the add on products you select. We bill your credit card every month without any hassle, and you can pop in and cancel any time. Many of our products are available for one-time purchase as well. Never worry about running out of shaving supplies, we’ve got you covered!

To start:

  • Select your subscription
  • Select any extra products you want to come with your razor & blades.
  • Create an account.
  • Enter your information for billing and shipping.
  • All done, your subscription box is on its way, welcome!

 

When will I get my order?

We have partnered with USPS using First Class Mail, so you can expect your order within 3-5 business days from when you receive the shipping confirmation email!!

I can't access my account, can you help?

Give us a holler at [email protected] — we’ll be happy to help you out.

Or, feel free to just message us on our chat box in the bottom right corner of the website between the hours of 9:00AM to 4:00PM Monday through Friday EST. If we’re not online, just drop us a message and we’ll get right back to you!

How often do I need to change my blades?

This would depend on how often you shave. A question to ask yourself would be: how much shaving do I need to do? It’s best to replace them when the blade is about half as efficient as it was when it was new. You’ll be able to feel the difference!

What payment methods do you accept?

We accept all major credit cards.

If I am unhappy, can I return my product?

We want every one of our customers to be happy with their product. If you are unhappy for any reason, please let us know so that we can send you a return label. We also want to know what we can do to improve our services, so don’t be shy.

How do I change my subscription?

You can change your subscription anytime by logging into your account. You can make the changes right on your account homepage. There, you can change your frequency, model, or update your personal information, such as your address or credit card.

Is your product tested on animals?

Nope, our product is not tested on animals.

Do you ship outside of the US?

Yes! We have multiple international customers already. We will get your package to you!

How much does shipping cost?

Domestic shipping within the US is a flat rate of $4.00 USD. International shipping is a flat rate of $9.00 USD.

What if I refer my friends/family?

At the moment, we do not have a referral policy. However, stay tuned as we figure out a process to reward our subscribers for referring friends and family! We hear you!

What if I don't shave often?

Rest assured, you can change the frequency that you receive your razors! If you only need 4 razors for the next 3 months, we can do that. Just choose “every 3 months” when subscribing, or log in to your account to change the frequency of a subscription that already exists.

Is there a fee to join?

No, what you pay the first month is what you pay every month.

What do I get in my first subscription shipment?

Your first shipment will include all of the items in your subscription.

If you have replaceable heads, it will include your handle and holding tray. If you have the women’s disposables, you receive 4 razors during every shipment, including the first month.

If you have any additional questions, please contact us. We’d be happy to help!

How do I cancel my subscription?

 

If you’re unhappy for any reason, you can cancel your subscription. We just ask that you do not cancel until after you receive your first refill order. Having an active subscription is why you were only charged the low price to start! If you’d like to cancel, please just reach out to us by phone, email us at [email protected], or chat with us using the chat icon at the bottom right of your page. If you do not want to cancel but just have too much of a good thing, you can place your subscription on hold for as long as you’d like, or just change the frequency of your subscription. We’re here for you. Let us know if you have any questions!

 

Our Policy

YOUR PRIVACY

99 Cent Razor (“99 Cent Razor“) operates 99centrazor.com and may operate other websites. It is 99 Cent Razor’s policy to respect your privacy regarding any information we may collect while operating our websites.

WEBSITE VISITORS

Like most website operators, 99 Cent Razor collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. 99 Cent Razor’s purpose in collecting non-personally identifying information is to better understand how 99 Cent Razor’s visitors use its website. From time to time, 99 Cent Razor may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

99 Cent Razor also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on 99centrazor.com blogs/sites. 99 Cent Razor only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to 99 Cent Razor’s websites choose to interact with 99 Cent Razor in ways that require 99 Cent Razor to gather personally-identifying information. The amount and type of information that 99 Cent Razor gathers depends on the nature of the interaction. For example, we ask visitors who sign up at 99centrazor.com to provide a username and email address. Those who engage in transactions with 99 Cent Razor are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, 99 Cent Razor collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with 99 Cent Razor. 99 Cent Razor does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

AGGREGATED STATISTICS

99 Cent Razor may collect statistics about the behavior of visitors to its websites. 99 Cent Razor may display this information publicly or provide it to others. However, 99 Cent Razor does not disclose personally-identifying information other than as described below.

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

99 Cent Razor discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on 99 Cent Razor’s behalf or to provide services available at 99 Cent Razor’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using 99 Cent Razor’s websites, you consent to the transfer of such information to them. 99 Cent Razor will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, 99 Cent Razor discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when 99 Cent Razor believes in good faith that disclosure is reasonably necessary to protect the property or rights of 99 Cent Razor, third parties or the public at large. If you are a registered user of an 99 Cent Razor website and have supplied your email address, 99 Cent Razor may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with 99 Cent Razor and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. 99 Cent Razor takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

COOKIES

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. 99 Cent Razor uses cookies to help 99 Cent Razor identify and track visitors, their usage of 99 Cent Razor website, and their website access preferences. 99 Cent Razor visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using 99 Cent Razor’s websites, with the drawback that certain features of 99 Cent Razor’s websites may not function properly without the aid of cookies.

BUSINESS TRANSFERS

If 99 Cent Razor, or substantially all of its assets, were acquired, or in the unlikely event that 99 Cent Razor goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of 99 Cent Razor may continue to use your personal information as set forth in this policy.

ADS

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by 99 Cent Razor and does not cover the use of cookies by any advertisers.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, 99 Cent Razor may change its Privacy Policy from time to time, and in 99 Cent Razor’s sole discretion. 99 Cent Razor encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a 99centrazor.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.